Return & Refund Policies

At Mitanshu Jewellery, we strive to provide you with high-quality products and exceptional customer service. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your peace of mind.

Returns:

• We accept returns within 7 days of the delivery date.
• To initiate a return, please contact our customer service team at support@mitanshujewellery.com with your order number and reason for return.
• Items must be returned in their original condition, unworn, and with all original packaging and tags intact.
• Returns must be shipped back to us using a trackable shipping method at the customer's expense.

Refunds:

• Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
• If your return is approved, the refund will be processed to your original method of payment within 7–10 business days.
• Shipping fees are non-refundable, and a restocking fee may apply in some cases.
• Refunds are issued for the cost of the item(s) returned, excluding any discounts, promotions, or coupons applied at the time of purchase.

Exchanges:

• Unfortunately, we do not offer exchanges at this time. If you would like to exchange an item, please initiate a return and place a new order for the desired item.

Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact us immediately at support@mitanshujewellery.com.
• Please provide detailed information and photos of the damaged or defective item(s) for our review.
• We will work with you to arrange for a replacement or refund as quickly as possible.

Custom Orders:

• Custom-made or personalized items are final sale and not eligible for returns or refunds unless they are damaged or defective upon receipt.

Thank you for choosing Mitanshu Jewellery. We appreciate your business!